People & data
Cars get tracked. People get credited.
Trueline records what is done to each car, by whom and when. It credits the work, it never asks anyone to explain a delay, and it says plainly what it records. Dealer data stays with the dealer.
01 · Personal report cards
Off until the store turns them on.
When they’re on, a card shows a person their own work: what they completed, how long work waited on them once it was theirs, their time against the store’s typical time for the same job, work right the first time, Start taps and promises kept.
A technician’s own view · last 30 days
Seen by you, your service manager and the general manager.Viewed 3 times this month · see who
Specimen · illustrative figures, not a real person
The guardrails
- Seen by the person, their department manager and the general manager. Employees never see each other’s.
- Every view is recorded, and the person can see who looked.
- Graded only once there is enough work to be fair, beside the store’s figures and the person’s own last eight weeks.
- Decisions about a person need their manager’s own review. Nothing is decided automatically.
02 · What Trueline records
Actions on cars, with a name and a time.
From those actions Trueline works out how long each car spent at each stage, who held it and what that time cost. Nobody is asked to explain a delay; the record already shows it.
Recorded, with who and when
- Starting and finishing a job on a car
- Sending a car to the shop, approving an estimate
- Moving a car between the store’s sites, or parking a new car on the lot map
- Taking photos, handing over plates, delivering a car
Never recorded
- Location, beyond which of the store’s sites a car is at
- Keystrokes or screens
- E-mail, calls or messages
- Anything outside working in Trueline
In writing
Every employee can open a page called “What Trueline records”, written for their own role. For Ontario stores with a written electronic-monitoring policy, Trueline supplies wording that says exactly what it records, for the store and its counsel to adopt.
03 · The AI and people
The AI writes about cars. People decide about people.
- Ask Trueline declines questions about individual people. A person’s figures are on their report card, never in chat.
- The briefing writer never sees a person. Lines about people come from Trueline’s fixed wording, added after the AI’s draft has been checked.
- The AI recommends; the manager decides. Nothing about a person, a car or a deal is decided automatically.
04 · Dealer data
The dealer’s data stays with the dealer.
Nothing reaches an OEM without the dealer’s explicit, revocable opt-in, and what is shared is aggregated and anonymised first. Trueline HQ, the network view for certified programs, is planned on exactly those terms.
The dealer will choose what an OEM program may see, and can take it back.
Shared figures will describe the network. No individual store will be identifiable.
Personal report cards and customer details never leave the store.
Scaled Intelligence, which makes Trueline, sees what the store’s administrators see only while it is supporting the store.