The record
Every action, with a name and a time.
Every action, override and decision on a car is recorded with who took it and when, and never edited after the fact. An audit becomes a question you can ask the record.
Record checks · to the general manager, when alerts are on
- A job recorded as finished before it was started
- A job stamped ahead of when it was recorded
- A finish recorded hours after it was stamped
- Many hands-on jobs marked finished by one account within minutes
- Hands-on work recorded while the store was closed
Each names the account that made the entry. What happens next is the general manager’s decision.
On the store report card · compliance
100%of sales with every disclosure certified before signing
0safety certificates lapsed right now
Compliance is one of the report card’s seven areas, graded against the store’s own targets. Certified cars are checked for their evidence too: the certified safety, the history report and the certificate’s date.
Specimen · illustrative