Where the time went
Every car that reached the line, hour by hour.
The time ledger splits each car’s time from landing to the line into stages, with who held it and whether the car was waiting or being worked on. It is computed from the record, so nobody is asked to explain a delay.
- Ink is work.
- Pale is waiting.
- Blue is the line.
Stock 45212022 CR-V EX-L · trade-in
4 d 6 htime to line
$151carrying cost
81%waiting
Longest wait: parts on order, 1 d 15 h, held by parts. 19 h worked, 83 h waiting.
Specimen · illustrative figures, not a real store. The 74 cars that reached the line in the last 30 days, shortest at the top, on one time axis. Hover, tap or use the arrow keys to read a car.
Time to line, taken apart
median and 90th percentile for every stage · bars to one scale · computed from the strips aboveIntake & photoslot attendantmedian 3 h 27 m90th 4 h 44 m
Inspectiontechnicianmedian 9 h 10 m90th 22 h 41 m
Estimateservice advisormedian 2 h 10 m90th 2 h 49 m
Approvalused-car managermedian 14 h 41 m90th 1 d 11 htarget 4 h
Partsparts · 36 carsmedian 2 d 7 h90th 4 d 2 h
Repairtechnicianmedian 13 h 03 m90th 1 d 3 h
Detaildetailermedian 16 h 13 m90th 1 d 17 h
Photos & listingmerchandisingmedian 9 h 07 m90th 1 d 1 h