Personal report cards
Off until the store turns them on.
When they’re on, a card shows a person their own work: what they completed, how long work waited on them once it was theirs, their time against the store’s typical time for the same job, work right the first time, Start taps and promises kept.
A technician’s own view · last 30 days
46jobs completed
22 minwork waited on them once it was theirs · store 35 min
94%of the store’s typical time for the same jobs
98%right the first time
91%of jobs with Start tapped
Seen by you, your service manager and the general manager.Viewed 3 times this month · see who
Specimen · illustrative figures, not a real person
The guardrails
- Seen by the person, their department manager and the general manager. Employees never see each other’s.
- Every view is recorded, and the person can see who looked.
- Graded only once there is enough work to be fair, beside the store’s figures and the person’s own last eight weeks.
- Decisions about a person need their manager’s own review. Nothing is decided automatically.