What Trueline records
Actions on cars, with a name and a time.
From those actions Trueline works out how long each car spent at each stage, who held it and what that time cost. Nobody is asked to explain a delay; the record already shows it.
Recorded, with who and when
- Starting and finishing a job on a car
- Sending a car to the shop, approving an estimate
- Moving a car between the store’s sites, or parking a new car on the lot map
- Taking photos, handing over plates, delivering a car
Never recorded
- Location, beyond which of the store’s sites a car is at
- Keystrokes or screens
- E-mail, calls or messages
- Anything outside working in Trueline
In writing
Every employee can open a page called “What Trueline records”, written for their own role. For Ontario stores with a written electronic-monitoring policy, Trueline supplies wording that says exactly what it records, for the store and its counsel to adopt.